Freshly baked in Evanston, Illinois • Shipping joy nationwide
0Order care
Refund Policy
We want it right.
We want every order to feel joyful. If something is not right, contact us quickly so we can review the order and help.
Need help?
Send your order number, delivery date, and photos when possible.
- Fresh baked to order
- Shipping nationwide
- Support with love
CareTEAMready
Premium ingredients✦Small-batch baking✦Family owned✦Joy in every crumb✦Secure checkout
Simple, fresh, joyful
Refund guidelines
This page keeps customers informed while pointing them back to delivery, FAQs, and checkout.
Perishable products
Because bakery items are perishable and made for each order, refunds are not guaranteed once prepared, delivered, or shipped.
Order issues
If an item arrives damaged, incorrect, or missing, contact us within 24 hours with the order number and photos when possible.
Cancellations
Changes may be possible before preparation begins. Custom, rush, and large orders may have stricter windows.
Policy note: review this template before publishing so it matches your exact bakery process.